The FAQ
Everything you'd ask before clicking buy. If we missed one, the contact page is right there.
When will I actually get my order?
Made to order, so nothing's sitting on a shelf collecting dust (or markup). Figure 2–5 business days to print, then 3–7 in transit — about 1 to 2 weeks door to door. Slower than Prime, faster than the GC's punch list.
Why made-to-order instead of just stocking it?
Because guessing inventory is how you end up with 400 pairs of wire strippers on the jobsite instead of the wire. We print what you actually order — less waste, no markup for warehouse space, and you get the exact size and color you picked.
How do the sizes run?
True to size for most humans. Between sizes? Size up — cotton and fleece shrink a hair on the first wash, like a cable run that somehow lands three feet short. Measurements are on each product page under “Size & Fit.”
What's the return policy?
30 days on unworn gear. Bad print or wrong item? That's on us — we fix it, no RMA hold music and no truck roll required. Custom and personalized pieces are final sale.
Where do you ship?
US for now, with more regions as the rack fills up. Shipping's calculated at checkout based on where it's headed — made-to-order means it ships straight from the printer, so we show you the real rate instead of burying it in the price. Overseas and dying for a tee? Email us and we'll see if we can route it.
Can you put our company's logo on merch for our team?
Probably — team kits, branded gear, and booth swag are basically the day job. Tell us what you want and rough quantities on the contact page. One catch: we only print brands we're cleared to print, so bring authorization for anything trademarked. We're cheeky, not litigious.
Do you do bulk or wholesale?
Yep. Kitting out a crew or stocking a booth? Bulk pricing kicks in at volume — give us the headcount and we'll spec it like a bill of materials.
Who is Rack Monkey actually for?
The people who pull the cable, terminate the drops, and absorb the change orders. If you've labeled a rack at 11pm — or explained for the hundredth time that no, the WiFi can't reach the dock — you're one of us. We sell the unnecessary to the ungrateful, and we're honest about it.
Still stuck? Email us at monkeybusiness@therackmonkey.com